FAQ
Do I need an account to use the website?
No, you do not need an account to use the website. We recommend that you register in order to be eligible to all our services such as custom filtering system and favoriting products for later.
I have forgotten my password, what should I do?
Simply follow the instructions given to you after clicking on Forgot Password? link available on the sign in/sign up page in order to reset your password.
How do I receive Vzzr email updates?
You automatically start receiving updates regarding changes on the websites or our services after registering an account with us. You do not receive any promotional or advertisement emails. To opt out from email updates, simply follow the ‘Unsubscribe’ link in the email.
Can I change my answers to the questionnaire after completing the registration?
Yes, you can change your answers to the questionnaire by following the ‘Preferences’ tab by hovering over ‘My Profile’.
I am shopping for someone else; how do I disable my personal preferences?
If you are shopping for someone else or getting a gift, simply log out of your profile to get results that can be adjusted with manual filters. You also have an option of staying logged on and turning off the preset filters after your search, but it is more convenient to simply log out.
What is unique about Vzzr’s price range?
We provide you with several sellers or distributors of products so you can compare the price between them and choose the one that matches your budget. We try our best to not limit you to only one option.
Are there any monetary transactions on the website?
No, Vzzr will never ask for your payment information nor request any monetary transactions. All the transactions are carried out on our partners platform once you are redirected to their website after selecting the product of your choice.
How can I find a specific product or brand?
If you're looking for a specific product, you need to use the search bar. Or browse a specific product category you're interested in, using the Men and Women tabs at the top of the page.
We also have a full list of over 500 brands that we work with. Hover over them to find your favorites.
I'm having trouble signing into my account
If you received a message that your email address or password is incorrect, please double-check the following things:
- Make sure you're using the correct email address or password. They should match the ones you registered with.
- Can't remember your password? Click the "Forgot Password" link on the sign in page. To reset your password, you'll need to enter your email address. We'll send you an email with a link to reset and create a new password.
- Disable the "Block all cookies" option in your browser settings.
- Check that you don't have content blockers in your browser.
- Make sure your device's clock displays accurate information. If not, set the time on your device to default.
I'm having trouble accessing your website. What can I do?
First of all, make sure that the clock on your device is working properly. If it's, but you still can't access our website, we recommend you do the following:
- Delete your cookies
- Restart your browser
- Update your OS
- Contact us
Who should I contact if there is something missing from my order or I have some issues with it?
Keep in mind that all orders are packed and shipped by the retailer. They're responsible for delivery and returns. So if there are any problems, please contact the retailer. To do this, you'll need to follow the steps below:
- Open a product page and you’ll be redirected to the retailer’s website
- Search for the Customer Care section on the website - it'll tell you how to contact the retailer
- Describe your problem to the retailer’s representative
How can I cancel my order?
The retailer is responsible for the shipping, delivery and return of your order. So, to cancel your order, you need to get in touch with the retailer directly. Remember that it's important to do this ASAP until the retailer delivers the order.
Who should I contact if I haven't received my order?
Please note that retailers stock all the apparel. If the expected delivery date has passed and you've not received your item, get in touch with the retailer directly. Shipping, delivery and returns are handled by the retailer.
In addition, the retailer is also responsible for tracking, exchanges and refunds. Contact the retailer to learn more about your order and why it didn't arrive.
Where is my order?
Since the retailer is responsible for your order, they'll take care of your item and email you the date of delivery and tracking link. Once the item is packed, you'll be able to see the estimated delivery time. If you have any questions about the status of your order, please contact the retailer directly.
Where do you deliver to?
Our partners deliver worldwide. To learn more about international delivery terms, contact the retailer directly. Please keep in mind that Vzzr isn't responsible for shipping, delivery, and returns. The retailers do.
Can I cancel my order?
All our retailers have different conditions for order cancellation. If you need to cancel your order, please get in touch with the retailer directly. We recommend that you do this as soon as possible before the retailer ships the order.
How can I return my order?
Retailers completely take care of the return process. They stock, place and deliver your order. So if you want to return your order, please contact the retailer directly. They'll give you detailed instructions on how to fulfill the return according to their return policy.